
Checking in
After a long flight from San Francisco, Tom Sanders has arrived at the Transnational Hotel...
Tom Sanders has arrived at the Transnational hotel. After a long flight from San Francisco, he's happy to have arrived, but there due to a problem with the booking system there is no double room available for him. Where will Tom go?
You learn:
- checking in a guest
- politely expressing confusion
- apologizing for booking errors
- compensating the guest
- explaining hotel services and amenities
- initiating small talk
- giving directions

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Course Overview
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English for Hotel and Tourism Professionals
English B1-B2 20 Lessons approx. 2000 ExercisesLearn hotel English at LinguaTV: commerical English course online for hotel staff and tourism guides. Practice-oriented commercial English training for professionals.