Dealing with Complaints about a Room

Tom is having some problems with his room...

Tom is having some problems with his room. Will the receptionist be able to get the problem solved before Tom returns from his meeting?

You learn:

  • Dealing with room complaints
  • Expressing concern and regret
  • Offering additional solutions
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Course Overview

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    English for Hotel and Tourism Professionals

    English    B1-B2     20 Lessons      approx. 2000 Exercises  

    Learn hotel English at LinguaTV: commerical English course online for hotel staff and tourism guides. Practice-oriented commercial English training for professionals.