Dealing with Complaints about Meals

Unfortunately, there is a misunderstanding about the order...

Unfortunately, the waitress miscommunicated the order to the chef. Tom and his business partner are going to have to wait even longer for the correct order to be brought out. Will the restaurant offer to compensate them in anyway?

You learn:

  • presenting an order
  • apologizing for an order mistake
  • providing explanations
  • offering compensation
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Course Overview

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    English for Hotel and Tourism Professionals

    English    B1-B2     20 Lessons      approx. 2000 Exercises  

    Learn hotel English at LinguaTV: commerical English course online for hotel staff and tourism guides. Practice-oriented commercial English training for professionals.


    At the "Transnational Hotel" in New York greet, advise and serve the international business traveller Tom Sanders. Learn along with the hotel staff how to give precise information in English and how to courteously answer a guest's most important questions. A number of authentic scenes from everyday work (at reception, in the bar, in the restaurant, at the buffet etc.) introduce you to interacting and communicating with customers.
    With entertaining scenes you will be able to use your English perfectly to provide an international guest with a trouble-free stay and an enjoyable time. With this course, you'll simply have fun learning English!

    Quick Facts

    20 lessons with dramatic videos
    Approx. 60 hours of learning
    Over 1000 interactive exercises and learning games, such as crosswords, video quizzes, and many more
    Authentic scenarios and relevant vocabulary
    Subtitles and transcripts to aid understanding
    Integrated online dictionary
    Learning resources available for download

    Suitable for:
    Participants with intermediate level English skills
    Trainees and employees in the hotel and tourism industry
    Managers in the hotel and tourism industry
    Everyone who is looking for a career in the hotel and tourism industry

    Click on a Lesson in the list on the left hand side to see lesson details.


    Lesson details

    Try out a lesson from our course and get an impression of how our training programmes work and what they include.

    Enjoy the combination of entertaining learning videos and a wide variety of interactive exercises.

    Have fun as you discover and learn with LinguaTV!

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